Privacy Policy

Because we offer support around substance misuse, you may share information about your health or personal experiences.
We only collect this information if you voluntarily provide it, and it is used solely to offer you support.

When you use our website, we may collect:

• IP address
   
• Browser type
   
• Pages visited
   
• Cookies (used for basic website functionality)
   

We use your information to:

• Respond to enquiries
   
• Provide support services
   
• Manage bookings or group sessions
   
• Improve our website and services
   
• Send updates or resources (only if you have opted in)
   

We will never sell your personal data to third parties.

We process your information under the following legal bases:

• Consent – You give us permission to use your information (e.g., submitting a form).
   
• Legitimate interest – To respond to enquiries or improve our services.
   

We take data security seriously. Your information is:

• Stored securely
   
• Accessed only by authorised personnel
   
• Never shared unless required by law (e.g., safeguarding concerns or serious risk of harm)
   

We keep your information only as long as necessary to provide our services.

We may use trusted third-party services such as:

• Website hosting providers
   
• Email or contact form services
   
• Analytics tools
   

These providers are required to protect your information and comply with data protection laws.

Depending on your location, you may have the right to:

• Access your data
   
• Correct or update inaccurate information
   
• Request deletion of your information
   
• Withdraw consent at any time
   
• Request a copy of your data
   

To make a request, contact us at: [Your Contact Email]

Our website may use basic cookies to:

• Improve user experience
   
• Remember preferences
   
• Analyse traffic
   

You can disable cookies in your browser settings at any time.

If you share information that suggests you or someone else is at risk of harm, we may need to share it with relevant professionals to keep you safe.
We will always try to discuss this with you first where possible.

Heart Of Recovery
Email: admin@heartofrecovery.co.uk